Notice of Patient Rights

All patients have the right to considerate, respectful care at all times and under all circumstances, with recognition of their personal dignity and autonomy. University Cancer & Blood Center, LLC will develop, implement, and adhere to policies intended to assure practices that will respect the rights of all patients regardless of race, creed, sex, sexual orientation, gender identity or expression, national origin, religion, age, disability, diagnosis or sources of payment for care.

You are encouraged to bring any concern or complaint to the attention of Loretta Goodson, CEO. Please call the appropriate contact below and we will work to resolve the issue in a professional manner.

Loretta Goodson, CEO
University Health Alliance, LLC
3320 Old Jefferson Road, Building #600
Athens, GA 30607
Phone: 762-356-4933
Fax: tel: 762-356-4034

You have the right to file a grievance with the Georgia Composite Medical Board concerning the physician, staff, office, and treatment received. The patient should either call the board with such a complaint or send a written complaint to the board. The patient should be able to provide the physician or practice name, the address, and the specific nature of the complaint. You may report complaints to the Board at the following address or telephone number:

Georgia Composite Medical Board
Attn: Complaints Unit
No. 2 Peachtree Street, NW 36th Floor
Atlanta, GA 30303
(404) 656-3913

Financial Policies

  • Co-payments and deductibles are due at the time of service. We accept cash, check, and most credit cards.
  • Unpaid prior balances will be collected at the time of next service.
  • Non-urgent appointments may be rescheduled if a patient is not prepared to pay the balance, co-pay or deductible.
  • Financial assistance may be available to uninsured patients.
  • There is a $25 charge for returned checks.

Private Pay or Uninsured

Private pay patients will meet with a Patient Account Representative on the first visit. Payment-in-full will be collected at the time of service unless other arrangements are made.

Billing Process

  • We send insurance claims for our services directly to the patient’s insurance plan.
  • Our fees are based on what is “usual and customary” for the care we provide within our service area.
  • UHA physicians provide only medically necessary services. If an insurer arbitrarily says a service is not medically necessary, the patient will be responsible for payment.